Refund and Returns Policy

We strive to ensure every customer is satisfied with their purchase. This policy outlines how returns, refunds, and exchanges are handled to provide a fair and transparent process.

1. Return Eligibility

• Products can be returned within 30 days of delivery.

• Items must be unused, in their original packaging, and in the same condition as received.

• Certain items, including personalized, perishable, or intimate products, may not be eligible for return.

2. Initiating a Return

• Customers must request a return through the website or follow the instructions included with their order.

• Include order details and reason for return.

• A return authorization may be provided for approved returns.

3. Refund Processing

• Once the returned item is received and inspected, a refund will be issued if it meets eligibility criteria.

• Refunds are applied to the original payment method within 7–10 business days.

• Shipping fees are generally non-refundable unless the return is due to an error or defective product.

4. Exchanges

• Exchanges may be requested for items of equal value, subject to availability.

• Return and inspection criteria apply to exchanged items.

5. Damaged or Defective Items

• If a product arrives damaged or defective, provide evidence such as a photo.

• Replacement or full refund will be arranged at no extra cost.

6. Partial Refunds

• Partial refunds may be issued for items not returned in original condition, or items that are missing parts.

7. Non-Returnable Items

• Some items, including digital downloads, gift cards, or final sale merchandise, are non-returnable.

8. Shipping Costs for Returns

• Customers are responsible for return shipping costs unless the return is due to a defect or error.

• Use secure and trackable shipping methods to avoid loss or damage during return.

9. Restocking Fees

• Certain items may be subject to a restocking fee if they are returned in a condition that requires additional handling or inspection.

10. Refund Exceptions

• Orders marked as “final sale” or promotional clearance may not be eligible for refunds or exchanges.

11. Processing Delays

• Refunds may take longer to process depending on the payment provider or banking institution.

12. International Returns

• If applicable, customers may be responsible for international shipping costs and customs duties on returns.

13. Policy Updates

• This policy may be updated periodically. Customers are encouraged to review it regularly to stay informed about return procedures and eligibility.